HOMEOEN HOMEOPATHY ENGINEERING RETURN AND REFUND POLICY

Thank you for shopping at HomeoEN. If you are not entirely satisfied with your purchase, we're here to help. This document outlines the terms and conditions for returns and refunds of Products sold by HomeoEN. Unless stated otherwise, this Return and Refund Policy applies to all HomeoEN Services that offer purchase of Products. Any dispute is subject to this policy, our Terms of Use and other HomeoEN legal documents. If you do not agree with the policy, please refrain from making a purchase from us.

 

GENERAL CONDITIONS

1. Placed and paid orders can be cancelled and refunded by request provided they have not already been dispatched.

2. Dispatched orders can be cancelled and refunded on request after evaluation (our sole discretion) provided the delivery is taking much longer than estimated.

3. Dispatched orders can be cancelled and refunded when not delivered (and are not scheduled for delivery anymore) by the shipping company for any reason. If delivery was not successful because of the actions of the customer, shipping costs will be deducted from the refund.

4. Remedies and other consumables of good quality are non-refundable.

5. Good-quality Products can be returned and refunded provided the following conditions are met:
   - The Product was received by the customer in the last 7 days (excluding the day of receipt).
   - The Product is in its original undamaged packaging.
   - The Product isn't used or damaged.
   - You have the receipt or proof of purchase.

6. Poor-quality Products (damaged or other means of loss of original quality, without regards to the packaging) can be returned and refunded provided the following conditions are met:
   - The loss of quality of the Product is not due to mishandling by the customer.
   - The Product was received by the customer in the last 30 days (excluding the day of receipt).
   - Full set of the Product is provided (even if the original packaging is missing).
   - You have the receipt or proof of purchase.

7. Poor-quality Products or their parts can be sent for repair or replaced provided the following conditions are met (for full conditions please see our Warranty page):
   - The loss of quality of the Product is not due to mishandling by the customer.
   - The Product is still under warranty if warranty period is specified.
   - You have the receipt or proof of purchase.

8. Digital products can be refunded with loss of access in one of the following cases:
   - Software product or access to it was purchased in the last 7 days (excluding the day of receipt).
   - eBook product was purchased in the last 3 days (excluding the day of receipt).

9. Consultations can be refunded provided one of the following conditions is met:
   - Consultation was cancelled by the customer at least 48 hours in advance of the appointed time.
   - Consultation was cancelled by the expert.

10. Courses can be refunded provided the following conditions are met:
    - Course was cancelled by the customer before passing 30% of the course and it was purchased in the last 7 days (excluding the day of receipt).
    - Course was cancelled by HomeoEN.

Some Products may have specific conditions for return and refund, that don’t follow rules, outlined here. Some Products may be non-returnable or subject to a restocking fee.

 

SHIPPING

Shipping charges incurred in connection with the delivery and return of a good-quality Product are non-refundable. HomeoEN does not guarantee provision or support in communication with a shipping company to return a good-quality Product. In case the shipping company is chosen by the customer, risk-of-loss or damage to the Product is covered by the customer himself.

For a poor-quality Product it is the customer’s responsibility to package the Product for return in a safe-to-transport package if original packaging is missing. Damage to the Product done by the absence of safe packaging will relieve HomeoEN of any liability of refund, replace or repair of the Product.

 

DAMAGED ITEMS

Unless otherwise agreed in writing, all shipments (which for the purpose of this clause shall be deemed to include the contents of packaged Products as well as the packages themselves and the number of packages) shall be deemed correct and undamaged unless at the time of delivery you specify on our copy of delivery documentation the precise shortfall or error in delivery, or (if the delivery occurred in the absence of the customer) inform us of such shortfall or error electronically through our contacts section immediately after the delivery of the given shipment. Your failure to inform us in this way shall constitute a waiver of any such claim.

Should the packaging of the product arrive damaged, it is imperative that you capture photographic or video evidence prior to unboxing. Similarly, if the product itself is found to be damaged, please ensure to document the condition through photographs or videos before undertaking any further actions with the product. Failure to adhere to these guidelines may lead to a denial of your request for a return, refund, or repair.

 

STEPS TO INITIATE A RETURN

Contact Us: To initiate a return, please contact us using details provided in the contacts section of the website. Provide a detailed description of the issue and attach any relevant photos or documentation.

Receive Return Authorization: Once your return is approved, we will send you an information on how to return the Product.

Receive a Refund: After we receive your item, our team will inspect it and process your refund, exchange or repair.

 

REFUND

Decision on refunds will be made within 7 business days after request from the customer. Refunds will be issued to the original payment method using the original currency within 30 days of receiving the returned Product or cancellation. This period might be extended by the payment provider/bank and is not guaranteed by us. Refunds to another payment method might be possible upon request. We are not liable for additional charges/losses implemented by customer’s bank/payment provider for refunds or for conversion to/from the original currency of the purchase.

HomeoEN reserves the right to extend/amend any aforementioned in this document terms in complicated cases for additional evaluation.

 

CHANGES TO RETURN AND REFUND POLICY

We reserve the right to modify this Return and Refund Policy at any time. Any changes will be effective immediately upon posting on our website. The version of the policy is valid as of the purchase date, unless customer’s conditions improved in updated versions.

 

CONTACT US

For return and refund inquiries, if you have questions, or if you would like to make a complaint, please contact us by e-mail or other channels using the details provided in the contacts section of https://www.homeoen.com/contacts (or other HomeoEN Services) or by means described in your personal account on appropriate HomeoEN Services.